YOU ARE A PRIVATE INDIVIDUAL :

Shipping & Delivery of your package :

Unless otherwise stated on the product sheet, all items presented on the site are physically in stock. All orders placed before 1pm are dispatched the same day, those placed after 1pm are dispatched the following day.
Orders placed on weekends from Friday 1 p.m. are dispatched on Monday.

The delivery of your package can be tracked in real time using the tracking number provided by the carrier and accessible from your customer account ("Order history" section).

All our parcels are delivered against signature. We draw your attention to the fact that any damaged package must give rise to the issue of a reservation on the carrier's slip. Any open or punctured package must be refused.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are appropriate and your items are properly protected.

Return conditions:

Not completely satisfied with your order? No problem!

INLANDSIS will refund any item that does not suit you within 60 days of receipt of your package.

WARNING: incomplete, damaged, damaged or soiled items (hair, saliva stains, mud, etc.) cannot be taken back.
Our advice: try the product inside, on a clean dog AND remove all hair and other possible traces in the event of a return.

How to return an item ?

Your return package must be sent to the following address:
POLAR QUEST
INLANDSIS Returns
Z.I. Actisud - 263 Allée de l'Emporey - 38113 VEUREY VOROIZE (France)


Return costs are your responsibility. Items packaged in special packaging (packaging box, net bag, etc.) must be returned in this packaging.

Contact us before sending a pulling harness back to us. Indeed, after discussion, it often happens that an exchange is not necessary. If an exchange is still necessary, we can ask you for a photo of your dog wearing the harness to better guide you in your choice.


Download our return form by clicking here

CONTACT US: info@inlandsis.fr
Monday – Friday: 9am-1pm | 2-5 p.m.

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YOU ARE A PROFESSIONAL :

Shipping & Delivery of your package :

Orders are usually processed and shipped the day it is validated by our sales department. They are sent via DPD Predict - Delivery service on appointment by Text (if you have entered a mobile number in your account) or via DPD Classic (if we don't have your mobile number) .

You can track your delivery in real time thanks to the tracking number provided by the supplier and that is accessible on your Client Account (""Order History"" page).

All our packages require a delivery conformation signature. Please note that if your package is damaged, you must indicate the problem on the Delivery Note. Any opened or torn package must be refused.

Delivery costs include order processing, packing and shipping costs. Processing costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group all the items you need into one order. We cannot group together two orders placed separately, shipping charges will apply to each of them. Your package is delivered at your own risk, but special attention is paid to fragile items.

Appropriate box sizes are used and your items are properly protected.

Return policy:

Every order is considered as firm and final. Returns are therefore not permitted. In accordance with our General Terms and Conditions of Sale for professional customers, any request for modification, suspension, or cancellation of the Customer's firm order is subject to the written and express acceptance of Polar Quest. In the absence of such an agreement, Polar Quest reserves the right to demand the execution of the order and full payment of the sums stipulated in said order.

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