Fast shipping • Free returns (EU) • No return needed internationally
Shipping & Delivery
Private Customers
Stock Availability
All items are in stock unless stated otherwise.
Fast Dispatch
- Orders before 1 PM: shipped the same day.
- Orders after 1 PM: shipped the next day.
- Weekend orders: shipped on Monday.
Tracking
You will receive a tracking number by email. It is also available in your customer account.
Delivery
All deliveries require a signature.
If the parcel is damaged, please note it with the carrier or refuse the package.
Returns
European Union, United Kingdom & Switzerland
Not completely satisfied? No problem.
We offer free returns within 60 days.
- Items must be unused, clean, and in original packaging
- Returns processed within 5 working days
To request a return, contact us at info@inlandsis.fr - we’ll provide a prepaid label.
We recommend trying the product indoors to keep it in perfect return condition.
International Orders (Outside EU, UK & Switzerland)
We ship worldwide and regularly serve customers in the US and Canada.
Because international shipping costs are high, returns are not required.
For this reason, we strongly recommend contacting us before ordering if you have any doubt regarding sizing or product selection.
A personalized recommendation greatly reduces the risk of ordering unsuitable equipment, especially for dogs with uncommon morphologies.
If needed, we provide a fast solution after verification (photos and/or videos), depending on the situation:
- Store credit
- Or partial refund
Our goal: ensure you get the right gear without return costs or delays.
Contact
info@inlandsis.fr
Monday – Friday: 9 AM - 1 PM | 2 PM - 5 PM (Paris time)
We typically respond within 4h (business days)
Professional Customers
Shipping
Orders are shipped once validated by our sales team.
Delivery is handled via DPD Predict (with SMS scheduling) or DPD Classic.
Tracking is provided by email and in your account.
All deliveries require a signature. Damaged parcels must be reported or refused.
Returns
All professional orders are firm and final. Returns are not accepted.